Policies

Code of Conduct

Exceptional Training respects and understands your rights to be treated fairly therefore we do not discriminate upon any individuals. By signing the enrolment form, you agree to abide by Exceptional Training’s regulations and Code of Conduct. All individuals are expected to respect one another and their trainer at all times and will not discredit themselves or Exceptional Training in any manner. All individuals are expected to be punctual to all classes and contribute as necessary to encourage a healthy and active learning environment. All individuals are also expected to act with courtesy and safe practices at all times in order to maintain the safety and well being of others at all times

Privacy Policy

Exceptional Training is committed to protecting your personal information and therefore in compliance with the Information Privacy Act 2009 (Qld) we will collect, use, store and manage your personal information in accordance with the Information Privacy Principles. Only authorized Exceptional Training personnel will have access to your personal information and no information will be sold or provided to another party without your consent, unless authorised or required under law.

Refund Policy

Exceptional Training cannot accept responsibility for changes in your personal circumstances. Refunds will not be given unless you cancel your course by completing and returning the Course Cancellation and Refund Application Form 10 business days prior to course commencement date. Exceptional Training courses are fully refundable only when the course you have enrolled in is cancelled by the company.